Get Your Free Consumer Action Handbook
The Consumer Action Handbook is a free resource guide that provides general information on shopping for goods and services and tips about your consumer rights. The Handbook has information to help you file a complaint about a purchase and includes a sample complaint letter that you can use and send to a company. It also includes a consumer assistance directory, with contact information for consumer protection offices in government agencies, and customer service departments at many national corporations.
You can download a free digital copy of the Consumer Action Handbook in English as a pdf, epub, or mobi file for an e-reader device.
There is also a Spanish version of the Handbook, Guía del Consumidor, to provide consumer information to Spanish consumers. Download a digital copy of the Guía.